Refund Policy for IT Service and Training

1. Scope: This refund policy applies to all IT services and training courses provided by Spectrum Infotech.

2. Refund Eligibility:

• Refunds are available for training courses and services that have been paid for but not yet rendered or accessed.
• Refunds are not applicable once the training course or service has been accessed or completed.

3. Refund Requests:

• To request a refund, the client must contact Spectrum Infotech via email or phone within 3-4 days of purchase.
• The refund request must include the client's name, contact information, the service or course purchased, and the reason for the refund request.

4. Refund Processing:

• Refunds will be processed within 3-4 business days of receiving the refund request.
• Refunds will be issued using the same method of payment used for the original purchase unless otherwise specified.

5. Refund Amount:

• The refund amount will be the total paid minus any applicable processing fees or non-refundable charges.
• If the refund request is due to dissatisfaction with the service or course content, Spectrum Infotech reserves the right to offer remedial solutions or partial refunds at its discretion.

6. Cancellation Policy:

• For training courses, clients may cancel their enrollment within 3-4 days of the course start date to receive a full refund.
• Cancellations made after this period may be subject to a cancellation fee or partial refund, depending on the circumstances.

7. Non-Transferable: Refunds are non-transferable and can only be issued to the original purchaser or organization.

8. Exceptions: In exceptional circumstances, such as technical issues or course cancellation by Spectrum Infotech, full refunds may be issued regardless of the refund eligibility period.

9. Policy Changes: Spectrum Infotech reserves the right to modify or update this refund policy at any time. Any changes will be communicated to clients via email or through our website.

By purchasing our IT services or enrolling in our training courses, clients agree to abide by the terms and conditions outlined in this refund policy. For any questions or clarifications regarding this policy, please contact Spectrum Infotech customer support.